General terms and conditions

  1. SCOPE OF APPLICATION

These terms and conditions (“T&C”) are an integral part of all contracts between a guest or a group of up to 10 booked hotel rooms (“guest”) and the hotel operating company Tschappinahüs AG (as the owner and operator of the Alpenlodge Val Gronda) (“Alpenlodge”), which deal with the rental of premises and the associated deliveries and services.

 

  1. CONCLUSION OF A CONTRACT

2.1. Acceptance

The contract is deemed to be concluded when a request from a guest has been accepted in writing by the electronic reservation confirmation of the Alpenlodge. Until this point in time, the Alpenlodge reserves the right to allocate provisionally reserved rooms to other parties.

2.2. Changes

Changes to the contract or the T&C must be made in writing; any terms and conditions of the guest do not apply.

 

  1. OBLIGATIONS OF THE GUEST

3.1. Prices

The prices are in Swiss Francs (CHF) including statutory VAT. The tourist tax is not included in the room price. The published prices are not binding. Unless otherwise agreed, meals other than the breakfast are not included.

3.2. Means of payment

Credit cards (Mastercard, Visa), debit cards and cash are accepted as payment methods. Bank details are as follows:

Bank: Credit Suisse

IBAN: CH11 0483 5020 1175 9100 1

BIC: CRESCHZZ80A

3.3. Deposit

The Alpenlodge is free to request an appropriate deposit. If the agreed down payment period expires, the Alpenlodge can either withdraw from the contract without a grace period or uphold to the contract.

3.4. Maturity date

The Alpenlodge is free to invoice claims at any time and to demand immediate payment. Otherwise, invoices are due within 10 days of invoicing. Unless otherwise agreed, outstanding claims are to be settled by the guest at the latest upon departure. If the guest is in default of payment, the statutory regulations apply.

3.5. Authorization of the use of the premises

The commercial use of the Alpenlodge premises by a guest requires the prior written approval of the Alpenlodge. However, the Alpenlodge assumes no liability for missing or invalid permits or reports on use.

 

  1. SERVICES OF THE ALPENLODGE

4.1. General

The Alpenlodge undertakes to lease the agreed premises and the related agreed deliveries and services.

4.2. Wellness

The wellness area is intended as a quiet zone. If these guidelines are not adhered to, the Alpenlodge reserves the right to ask people to leave the spa area. Children under the age of 16 are not permitted to enter the wellness zone. Bathing clothes are mandatory in the entire pool area. The sauna area is a nude zone.

The use of the hotel’s own wellness area is free of charge for hotel guests. Day visitors pay CHF 35 for a day ticket.

4.3. Massage

The massage treatments are carried out by an external service provider. The Alpenlodge therefore accepts no liability for any complications during or after the treatment. Treatments can be booked up to 24 hours in advance and always on request. The cancellation period is 24 hours.

4.4. Additional Services

If the guest wishes services and / or deliveries that are not offered by the Alpenlodge, the Alpenlodge only acts as an agent for the corresponding services. These services and / or deliveries are not subject to these T&C. The Alpenlodge assumes no liability.

 

  1. CHECK-IN / CHECK-OUT

5.1. General

The hotel rooms are available from 4 p.m. to 7 p.m. on the day of arrival and are available until 10.30 a.m. on the day of departure.

5.2. Deviating agreements

(a) A later departure (late check-out) can be arranged with the Alpenlodge, provided that the rooms are available. There is a charge of CHF 50 per room for a check-out until 4 p.m.

(b) If a guest occupies the hotel room for longer than agreed in Section 5.1 or Section 5.2, the Alpenlodge may charge additional fees.

 

  1. CANCELLATION POLICY

6.1. Cancellation by the guest

(a) If a guest does not use the contractually agreed service or if he stops using the service prematurely, cancellation costs will incur. These depend on the selected tariff and are stated in the offer and the reservation confirmation. In the event of a no show, 100% of the booked travel price will always be charged as a fee.

(b) The key date for calculating the cancellation costs is the day on which the Alpenlodge receives the cancellation in writing.

(c) In the event of early departure or late arrival, 100% of the booked service is owed.

(d) The deposit made in accordance with Section 3.3 will be offset against the cancellation costs.

(e) In all cancellations cases services provided in advance by the Alpenlodge (and/or any third parties) must be paid for in full by the guest.

6.2. Cancellation by the Alpenlodge

(a) The Alpenlodge is entitled to terminate the contract without notice and without further notice if the contract was concluded with false or misleading information about the guest or the purpose and content of an event or stay, or if the premises are not used in accordance with the contract.

(b) The Alpenlodge is entitled to extraordinarily withdraw from the contract for an objectively justified reason, in particular if:

Force majeure or other circumstances for which the Alpenlodge is not responsible make it impossible to fulfill the contract; or the Alpenlodge has justified cause that the use of the hotel service by the guest can endanger the smooth business operations, the safety or the reputation of the Alpenlodge.

(c) In case of justified cancellation of the contract by the Alpenlodge, the guest is not entitled to any compensation.

 

  1. PRIVACY POLICY

The hotel undertakes to observe the applicable data protection legislation when handling and processing all guest data as well as guest usage data.

 

  1. LIABILITY

8.1. Of the guest

The guest is liable to the Alpenlodge for all damage, loss, theft or other damage caused or brought about by himself or by a third party for which the guest is responsible or was commissioned by him. This also applies to vehicles parked in the hotel parking lot or in the hotel’s underground car park.

8.2. Of the hotel

(a) The Alpenlodge is not liable for contractual or non-contractual damage caused by slight or medium negligence. In particular, the Alpenlodge is not liable for indirect damage, lost profit, or other consequential damage. Liability for auxiliary persons of the Alpenlodge is excluded for any fault, as far as legally permissible.

(b) All claims against the Alpenlodge generally become time-barred 3 months after departure unless the mandatory statutory provisions provide for longer periods.

 

  1. PETS

Pets are only allowed in selected rooms and room categories, but not in the restaurants or the wellness area. The Alpenlodge charges an additional flat rate of CHF 25.00 per night and pet (without food) for the special cleaning of the hotel room. In addition, the Alpenlodge reserves the right to bill the guest for damage caused by pets.

 

  1. FINAL PROVISIONS

10.1. Invalid clauses

Should individual provisions of the contract or these T&C be or become void, ineffective or impracticable, this shall not affect the remaining part of the contract or the T&C. In the event that a provision is null and void, ineffective or unenforceable, it must be replaced by a new provision whose purpose is as close as possible to the originally intended purpose of the void, ineffective or unenforceable provision. If a loophole is revealed the same procedure is to be applied.

10.2. Applicable Law and Jurisdiction

This contract is exclusively subject to substantive Swiss law. The parties agree that the exclusive place of jurisdiction is Chur, Switzerland. Hotel and restaurant guests tacitly agree to the T&C by booking a room or a table.

 

Obersaxen, February 2020

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